Contact Us Sonara Support

How to Reach Sonara Support Easily

Getting help from us doesn’t have to be complicated. We’ve built several ways for you to contact us depending on what you need. Whether it’s about our automated job matching features, interview scheduling tools, or just general questions, we want to make sure you get the right assistance.

From our experience, users appreciate quick responses, so we prioritize faster channels like in-app messaging and live chat. That said, email and phone support are there for more detailed or urgent issues.

Using Our Platform to Contact Us

If you’re already logged in, the fastest way to get help is right from your Sonara dashboard. We designed it so you don’t have to search elsewhere when you need support.

Accessing In-App Support Options

Look for the “Help” or “Support” icon, usually in the top right corner. Clicking it opens a menu where you can:

• Browse quick help articles for common issues
• Submit a detailed support ticket
• Chat live with an agent when available

This system automatically attaches your account info to requests, so we can jump right into troubleshooting without asking you for basics again.

Special Medical Support

If you’re using our health monitoring features (like methadone dosing), you’ll see a dedicated “Medical Support” option. This connects you directly with clinical specialists trained on your treatment protocols. It’s a separate line because medical concerns need faster, focused attention.

Email Support: When and How to Use It

Email is great if you want to include screenshots or need to explain an issue in detail. We have distinct addresses so your message reaches the right team quickly.

What to Include in Your Email

To help us help you faster, include:

• Your account email or username
• Device and browser details (e.g., iPhone Safari, Windows Chrome)
• Step-by-step of what you were doing when the issue occurred
• Exact error messages or codes
• Any screenshots or screen recordings

Phone Support: When to Call

Phone support is mainly for urgent matters where delays can be costly or critical. For example, if you can’t access your account or there’s a suspected security breach, calling us is the fastest way to get help.

When to Use Phone Support

• Account lockout situations
• Medical dosing or safety concerns
• Security incidents or suspected unauthorized access
• Time-sensitive job application problems

Our phone lines are busiest between 9 AM – 11 AM and 2 PM – 4 PM EST. If your issue isn’t urgent, email or chat might actually get you help more quickly.

How Live Chat Works on Sonara

Live chat is staffed Monday through Friday, 8 AM – 6 PM EST. You can usually connect right away or see your queue position and estimated wait time.

During Chat Sessions

Our agents can:

• View your profile and recent activity (with your permission)
• Send direct links to relevant help articles
• Escalate issues to specialists if needed
• Schedule follow-up calls or emails

Plus, the entire chat transcript is saved to your account, so you can refer back to it anytime.

Regional Support and Timing

Since Sonara serves users across the USA, we adjust our support to fit different time zones and regional needs.

State-Specific Regulations

Some states have unique rules for methadone treatment or hiring practices. If your question relates to regulations, mentioning your state helps us connect you to the right experts faster.

Before You Contact Us: Quick Troubleshooting

Honestly, sometimes a quick fix can save you time. Here are a few things to try before reaching out:

• Login issues: Clear browser cache, double-check email and password, use the “Forgot Password” link.
• QR code scanning problems: Clean your camera lens, improve lighting, hold steady 2-3 seconds.
• Slow app performance: Close extra tabs, restart your browser, check your internet connection.

If these don’t work, then definitely contact us so we can dive deeper.

Tracking Your Support Requests

Once you reach out, you’ll get a ticket number for your case. This helps both you and our team keep track of progress without confusion.

You’ll get notifications when your request is received, assigned, needs more info, or is resolved. Keeping your ticket number handy makes follow-ups easier.

❓ FAQ